In current market environment, it is common for companies to allocate
significant portion of budgets and assign dedicated staff on day-to-day
maintenance tasks of legacy systems to meet the responsive requirement of
market. The method though effective, however it may divert valuable time and
resources away from core and value added product development.
It is an efficient and cost effective way to turn to Activeosoft Technologies
for a complete solution to your application maintenance/support needs.
Activeosoft Technologies provides reliable and quality support, which is
critical to building client credibility. Our product support team is a
combination of domain and technology experts to guarantee quality support.
1. Pre-maintenance plan
Before commencing maintenance/support, an experienced project manager and a
domain expert are allocated to the support team.
2. Project startup
In this stage, appropriate resources are allocated and infrastructures (e.g.
hardware environment, required software installation) are set up, which
followed with the steps of knowledge transition after getting an initial
overall understanding of the system.
3. Knowledge transition
the business processes is fundamental and critical for high quality support. We
adopt multiple communication ways such as conference calls, web conference,
e-mail, instant messenger to get fully and detailed understanding of your
requirement, the size and complexity of the application etc.
4. Service level agreement
fit the client's requirements, our support team works together with the client
to draw up a SLA depending on the client's business needs
5. Continuous maintenance/support
is the lasting maintenance/support phase in which the maintenance/support team
work closely together with the client to support any of the business
requirement. We provide quick fixes or upgrade the system with additional/new
The quick fixes process is:
deliver the each of the maintenance and support tasks to client only when the
task has been fully tested.